Privacy Policy
Last updated: 2026
This Privacy Policy explains how AITG Sdn Bhd (Company No. 202601016521 / 1678618-W), of Penang, Malaysia, trading as Agentic Lab (“we”, “us”, or “our”), collects, uses, discloses, and safeguards personal data when you visit agenticlab.com.my (the “Website”) or engage with our services. We are committed to handling your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
By using the Website or submitting your information to us, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described below.
1. Personal Data We Collect
We collect only the data necessary to respond to you and to operate the Website:
- Contact-form submissions. When you request a consultation or otherwise contact us, we collect your name, email address, company (if provided), and the message or brief you send.
- Technical and usage data. Basic analytics and cookie data, such as your IP address, browser type, device information, referring pages, and pages viewed, which are gathered automatically when you browse the Website.
We do not intentionally collect sensitive personal data, and we ask that you do not submit such data through our forms.
2. How and Why We Use Your Data
We process your personal data for the following purposes:
- To respond to your enquiries and provide the consultations or services you request;
- To communicate with you about your engagement, including follow-ups and quotations;
- To operate, maintain, secure, and improve the Website and our services;
- To understand how visitors use the Website through aggregated analytics;
- To comply with applicable legal, regulatory, and record-keeping obligations.
3. Legal Basis and Consent
We rely on your consent as the primary legal basis for processing your personal data under the PDPA, given when you submit a form or continue to use the Website. Where relevant, we also process data to perform a contract with you, to pursue our legitimate business interests, or to meet a legal obligation. You may withdraw your consent at any time (see Section 7).
4. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes set out in this Policy, to maintain our business records, and to satisfy any legal or regulatory requirements. When your data is no longer required, we will securely delete or anonymise it.
5. Disclosure to Third Parties
We do not sell, rent, or trade your personal data. We disclose personal data only where necessary, and only to a minimal extent, to: trusted service providers who help us operate the Website and communicate with you (for example, hosting and email-delivery providers) under confidentiality obligations; or where required to do so by law, court order, or a lawful request from a public authority. These parties may only process your data on our instructions and for the purposes described here.
6. Cookies and Analytics
The Website may use cookies and similar technologies to keep the site working correctly and to understand aggregate usage. Cookies are small files stored on your device. You can control or disable cookies through your browser settings; note that disabling certain cookies may affect how the Website functions.
7. Your Rights Under the PDPA
As a data subject under the Malaysian PDPA 2010, you have the right to:
- Access the personal data we hold about you;
- Correct personal data that is inaccurate, incomplete, or out of date;
- Withdraw your consent to our processing of your personal data;
- Limit the processing of your personal data for direct-marketing purposes.
To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before acting on a request.
8. Data Security
We implement reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, or alteration. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” note. We encourage you to review this Policy periodically.
10. Contact — Data Controller
The data controller responsible for your personal data is AITG Sdn Bhd (Company No. 202601016521 / 1678618-W), Penang, Malaysia. For any questions, requests, or complaints regarding this Policy or your personal data, contact us at [email protected].
This Policy is governed by the laws of Malaysia.